Effective Date: July 6th, 2026
At Smart Flow Bottle, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns
We accept returns within 30 days of the delivery date for eligible items.
To qualify for a return, your Smart Flow Bottle must:
- Be unused or only minimally used.
- Be in its original packaging with all included accessories.
- Be free from damage caused by misuse, accidents, or improper care.
- Include proof of purchase (order confirmation or receipt).
Non-Returnable Items
The following items cannot be returned:
- Products returned after 30 days of delivery.
- Bottles that have been intentionally damaged or modified.
- Clearance, final sale, or promotional items (unless defective).
- Gift cards.
Defective or Damaged Products
If your order arrives damaged or you receive a defective product, please contact us within 7 days of delivery. Include:
- Your order number.
- A description of the issue.
- Clear photos or a short video showing the damage or defect.
If the issue is confirmed, we will replace the item or issue a full refund at no additional cost.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items that are defective or damaged. If you need an exchange for the same product, please contact our customer support team.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped.
- The item arrived damaged.
- The product is defective.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
How to Start a Return
To request a return or exchange, please contact us with the following information:
- Full name
- Order number
- Reason for the return
- Photos (if applicable)
Email: support@smartflowbottle.com
Website: www.smartflowbottle.com
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it must follow our standard return process.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
Smart Flow Bottle
Email: support@smartflowbottle.com
Website: www.smartflowbottle.com